Returns - we can!
We know that something can go wrong, or maybe something just doesn't fit or please. Of course you can exchange or return everything * that you buy from us.
Here are a few rules of the game:
Within the first 14 days you have the option of sending your products back to us within the framework of the statutory right of withdrawal. Please ensure that the items you want to return are free of signs of use and are in perfect condition.
The return should be sent in an envelope / box with sufficient postage
At Kupferschmiedberg 14a
85570 Market Swabia
So that we can continuously improve, we would be happy if you tell us the reason for the return. Here is a selection:
1: too big
2: too small
3: I don't like the color
4: I don't like the material
5: Doesn't suit me
6: Order received too late
7: Several variants ordered to choose from
Please always write us an email in advance to firstname.lastname@example.org so that we can find a solution together (we always do that, we promise!)
In the following cases we will only reimburse the purchase price excluding return costs:
- Incorrect address given when ordering
- Failure to collect the parcel at the post office / parcel shop on time
- Return shipping due to wrong address or not picking up in the parcel shop on time costs 5.99 €. These costs must be borne by the customer as we
cannot accept any liability for third-party negligence.
Should it ever happen that, despite our high quality standards, a production defect has occurred or you are not satisfied with the workmanship, please contact our e-mail at email@example.com with your problem